Since we're on a major migration process of this website, some component documents here are out of sync right now. In the meantime you may want to look at the early version of the new website
We would very much like to receive any feedback on the new site, please join the discussion on the Camel user mailing list.
If you are experiencing problems using Camel then please report your problem to our mailing list. This allows the entire community to help with your problem. If indeed a bug has been identified in the Camel software, then document the problem in our Issue Tracker. Please refrain from immediately opening a ticket in the issue tracker unless you are certain it's a problem in the Camel software. If you are in doubt, we appreciate asking the mailing list, IRC chat, or Gitter chat first.
Please read the section below (How to get help), and follow the bullets advised there first.
Reporting bugs - Please read this first
We prefer people to get in touch first using the mailing list, IRC chat or Gitter chat. Or take time to read FAQs, or search in the mailing list archives to find answers.
Alternative discussion forums
There's a number of sites outside Apache that offer discussion forums on Camel. For example, Stack Overflow is a popular Q & A site with a dedicated Apache Camel forum. You are also likely to find helpful discussions on technical blogs, on Google, or even on Twitter.
Using deprecated components
Deprecated components are not supported and issues such as bugs may not be fixed. We encourage users to migrate away from using any deprecated component. A list of deprecated components is listed on the github page at: https://github.com/apache/camel/tree/master/components#components
How to get help
Before you report a problem, you may wish to read the FAQ.
What version do you use
What version of Camel do you use! Remember to include this information.
How to get help faster
We can help you much quicker if you try the following
This is an open source project, so the amount of time we have available to help resolve your issue is often limited as all help is provided on a volunteer basis. If you want to get priority help, need to get up to speed quickly, require some training or mentoring, or need full 24 x 7 production support you could contact one of the following companies with Commercial Camel Offerings.